Frequently Asked Questions (FAQ)

Welcome to the Royalcheese FAQ. Here you will find answers to the most common questions about ordering, payment, delivery, and returns on our usaroyalcheese.com website. If you cannot find the answer you are looking for, please do not hesitate to contact our customer service team for further assistance.

Order & Delivery

Q1: How can I track my order?
Once your order has been processed and handed over to the carrier, you will receive an email containing a tracking code. This code will allow you to follow the journey of your package directly on the carrier’s website.

Q2: How do I know if my order has been shipped?
We will send you email notifications to update you on the status of your order from the moment it is received until it is dispatched. You can also check the current status of your order at any time by logging into your personal account on usaroyalcheese.com.

Q3: Can I cancel my order if I change my mind?
Yes, you can cancel your order as long as it has not yet been shipped. To request a cancellation, please contact our customer service team immediately. If your order has already been shipped, you will need to follow our standard return procedure upon receipt of the items.

Q4: What should I do if an item in my order is unavailable?
Occasionally, due to inventory synchronization, an item you ordered may be out of stock. If this happens, we will promptly notify you and offer a suitable alternative, such as a free exchange for a similar product or a full refund for the unavailable item.

Payment

Q5: What payment methods do you accept?
We offer secure payment through major credit cards and PayPal. All transactions are encrypted for your security.

Q6: Why are there additional fees when I use the Alma payment solution?
If you choose to pay in installments using the Alma payment service, transaction fees apply. We share these costs with you to keep the fees as low as possible for this flexible payment option.

Q7: I am having trouble completing my order. What can I do?
If you encounter any technical issues or errors while placing your order, please reach out to our customer service. Our team is ready to help you resolve the problem and complete your purchase.

International Orders & Taxes

Q8: I live outside the European Union. Do I get a tax-free price?
Yes, if your shipping address is outside the European Union, the applicable Value Added Tax (VAT) will be automatically removed from your order total. This tax-free price is calculated and displayed during checkout once you select your country of delivery.

Returns & Refunds

Q9: How do I get a refund?
If you are not satisfied with your purchase, you may return the items in their original condition within the specified return period. Please indicate “Refund” on the return slip provided in your package. Once we receive and inspect the returned items, we will process your refund.

Q10: How long does a refund take?
After we approve your return, please allow 5 to 10 business days for the refunded amount to be credited back to your original payment method. The exact timing may depend on your bank or payment provider’s processing times.

Further Assistance

Q11: I have a question not covered here.
If your question is not answered in this FAQ, we are here to help. For the quickest response, please use the online contact form available on our website. Our dedicated customer service team will be happy to assist you.

We hope this information is helpful and wish you an excellent shopping experience with Royalcheese.